Terms & Conditions

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1) Copyright: All products & contents on snooky.com, including the logo, graphics, text, design are the belongings of snooky.com & protected by copyright. No part of the content shall be copied, downloaded, uploaded, published, and transmitted without prior, written permission from snooky.com.

2) Authenticity: snooky.com has the genuine products from authorized dealers/manufacturers only. We take every care towards the accuracy of information provided on the website. It has exercised due diligence in providing the latest products/information. snooky.com / its Employees / its Affiliates are not responsible for loss or damage caused to users due to the information inadvertently provided on the website.

3) Product Unavailability: snooky.com always tries to deliver the accurate product ordered by the customer. If a product is unavailable, an analogous product, closest to the portrayal of that ordered, will be delivered. If a product is unavailable, the customer will be informed about this through e-mail. If there is no response from the customer, we go ahead and deliver a product that comes closest to that ordered.

4) Customer’s Choice: The Final Decision: Please note that all orders will be processed in a good condition as per the customer’s choice only & recipient choice in no way will be entertained for exchanging the product/s under any circumstance. All orders will be executed only after the customer confirms it & will be treated as final.

5) Non-Refund for Order Executed Perishable Items: Perishable items like Cakes, Flowers, Sweets & all other perishable items, once set for delivery is treated as order executed and will not be eligible for refund. These items are made/procured on the order of the customer. Being perishable in nature they can’t be refunded.

6) Returnable Products: Products once delivered may sometimes be returned – for instance when the product is damaged in transit or wrongly delivered – subject to the terms & conditions laid down in the Return Policy Statement.

7) Product Guarantee & Warranty: All warranties, after sales services, maintenance of items will be subject to the conditions of the original manufacturers of products sold here. The responsibility of snooky.com ceases once the product is delivered at the recipient’s address.

8) Order Cancellation: In every case that a customer wants to cancel an order, 10% of the order amount will be charged towards Processing & other expenses. Customers must contact the Customer Support at snooky.com to cancel an order. If the product has not yet been dispatched, snooky.com, at its sole discretion, may cancel the order subject to its return policy.

9) Order Rejection: snooky.com may at any point of time reject any order without any reason.

10) Newsletters: snooky.com may send e-mails to its registered users about New Arrivals /Schemes. Users may opt out of the mailing list and click on ‘Unsubscribe’ link if they do not want to receive any further mails.